Privacy Policy

 

At Long Barn, your privacy is very important to us. We continue to protect your data and respect your preferences about when you hear from us. In line with the new General Data Protection Regulation, we have updated our Privacy Policy to make it very clear how we protect your information.

LONG BARN WINCHESTER LTD reserves the right to modify this
privacy policy at any time.

WHO WE ARE

LONG BARN WINCHESTER LTD is a grower of lavender and a home and garden store with café based at the registered office of The Old Sheep Fair, Bishops Sutton Road, Alresford, Hampshire, SO24 9EJ. Company number 6034168. This privacy policy covers the use of data by LONG BARN WINCHESTER LTD. You can contact us at the above address, email: [email protected] or telephone 01962 738684. Our website is www.longbarn.co.uk. For legal purposes, LONG BARN WINCHESTER LTD is known as the ‘data controller’.

WHEN DO WE COLLECT PERSONAL DATA
ABOUT YOU?

We take all precautions to protect your personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. We will always attempt to make readily available to customers information about our policies and practices relating to the management of this personal information.

We may collect data from you in the
following ways:

When you visit our home and garden store or café. When you shop in store, reserve a table, dine in our café or attend an event, you might be asked for your email address, and sometimes your name, address details, phone number. We do this so that we can understand and serve our customers and fulfil our services to you. You are not obliged to give this information but please be assured we will only ask for this information in order to contact you regarding your order, your query, your booking or your purchases.

When you place an order online via our own website or by phone. We will gather the information we need to take and process your order. For example, name, email, postal address, billing address, credit or debit card number or other payment method details, contact phone number.

When you first place an order online you will also be given the option to opt-in for email marketing. We will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to do so previously by way of subscribing to our newsletter or loyalty scheme. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting [email protected]. We will action this within 30 days.

When you subscribe to receive marketing communications/ newsletters or product news information from us. There are several ways you might do this, for example: using an online form; giving your details to staff in our store and explicitly telling them you want to be on our email database; entering a competition on social media or in store. Please note that you can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email or opt out of any marketing by contacting us on [email protected]

We will never send you a marketing email unless you have opted in to receive emails.

When you contact LONG BARN WINCHESTER LTD. You may contact us with queries, complaints, comments or to apply for a position with our company. We keep records of any communications we have with you so that we offer the best service to you and so that we can refer to them at later date if we need to.

Through the use of CCTV on our site.
We keep CCTV recordings for security purposes only.

WHAT DO WE DO WITH YOUR PERSONAL
INFORMATION/ DATA?

When you visit our home and garden store or café, make a purchase in the store or in the cafe, or place an order over the telephone. We may take personal information such as a telephone number or email address, postal address or delivery address in order to take a booking in our café, to deliver goods to you personally or to pre-order items for collection. We will hold that information for such a period as is necessary to fulfill the service efficiently and to be able to monitor our performance of that service. We do not enter your details on any mailing list unless you have explicitly requested that we do so via the order sheets or other marketing consent forms.

Please note that Café bookings data is kept for 12 months from
the end of the bookings diary.

This personal data will be kept securely with the exception of your payment details which are sent to and managed securely by SAGE PAY _ our payment service provider. We do not keep a record of your credit card details, apart from the card type and last four digits for reference.  Any credit card receipts from our till system are kept in our secure archives for 6 years according to our legal obligations.

When you subscribe to our email database or loyalty scheme. If you have opted in to receive marketing by email or any other method the legal basis for processing is called ‘consent’. We will keep personal data until you less you tell us you no longer wish to receive marketing from us, in which case we will remove your details from our list.

When you visit our website www.longbarn.co.uk and or place an order on the website.
We use the personal data that you submit with the order to fulfill our contract to you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status.

We will keep records of all transactions through our website along with the fulfilment of your orders. We will keep details of your visit to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise.

Your credit card/payment details are managed securely by our service provider SAGE PAY and we do not have access to those credit/debit card details.

Any other information gathered is used to personal your experience onsite, to improve our service, to produce targeted and relevant adverts on external platforms such as Facebook or Instagram, to measure the effectiveness of our advertising.

IP ADDRESSES

We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports for assisting with fraud check enquiries. This is statistical data relating to a web user’s browsing actions and patterns and does not specifically identify you as an individual.

When visiting our website you will be asked if you wish to sign up for our email or social media marketing. We will not contact you unless you have given us your explicit consent to do so.

COOKIE POLICY

You can access and browse our website at www.longbarn.co.uk  without disclosing any personal data.  Our website uses internet cookies. These are small pieces of information that are stored by your browser on your computer to improve the speed at which it can access pages of our website, thereby giving you a better browsing experience. These cookies do not record or store any personal details and are harmless to your computer. Should you not wish to store cookies on your computer from our website or any other, it is possible to change the settings on your web browser to prevent cookies from being stored. Please note that disabling cookies may reduce the performance of our website on your computer.

If you want to disable cookies you can do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer. By continuing to use the site with your current browser settings, you consent to allow this site to use cookies. More information on cookies, how we use them and how to disable them can be found in the section below.

WHAT ARE COOKIES?

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about what pages you viewed, what products you added to your basket or purchased and generally how you navigated the site. Please note that we do not use cookies to collect or record information on users’ name, address or other contact details.

HOW DO I DISABLE COOKIES?

If you want to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise, you should use the ‘Help’ option in your browser for more details.

Cookie Settings in Internet Explorer

Cookie Settings in Firefox

Cookie Settings in Chrome

Cookie Settings in Safari

When you contact LONG BARN WINCHESTER LTD. We only use this data to answer your query, to refer to at a later date if necessary and to train our staff. As with all sensitive data, we keep these details securely and they are not shared with any third party outside of Long Barn unless this is required in order for us to fulfil our service to you or to comply with the law.

Using CCTV and photography in our stores. We do not access CCTV recordings unless we need to for security purposes. This data is erased after 3 months unless it needs to be referred to due to a suspected incident or for some other legal reason.

As a visitor to our site in Alresford, it may happen that you are captured by photographs either by Long Barn or other visitors. If you see yourself in any social posts and would like to be removed, please contact us at [email protected] and we will delete the post featuring you within 30 days.

When applying for a job at LONG BARN WINCHESTER LTD. Any data submitted by way of an application for a position at Long barn will be processed to ascertain whether you fit the role advertised and or to contact you for an interview. In the event that you are successful in your application, this information will be used as part of your personal file held by our HR department in a secure place.  Any application that is not successful will have the option to give consent to their data being held in our file for future reference or for their data to be destroyed.
This will be made clear on the application form.

SHARING YOUR DATA

We do not share your data with any third party outside of LONG BARN WINCHESTER LTD except in the following cases where we do pass your data onto these third parties for them to provide the requested service to us. They will not pass it on, use it to fulfil services for other companies or use it for their own interests. These companies are, for example:

Courier companies (to send orders);

SAGE PAY and other payment transaction processors;

PRODUCT SUPPLIERS  in rare cases of items that require direct
despatch to your address.

MEMBERS OF LONG BARN STAFF who may fulfil your request for
a deliver to your address.

OTHER THIRD PARTY SUPPLIERS such as database processors.

We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime or for criminal investigation.

WHAT ARE YOU RIGHTS RELATING TO PERSONAL DATA?

You have the right to access your personal data (to ask us what information we hold about you) at any time.

You have the right to ask for your data to be deleted or corrected.

You have the right to ask us to stop processing your data.

You have the right to stop receiving marketing from us.

If you wish to action any of the above or have a query concerning the above, please do get in touch by email: [email protected]  and we will comply with your request within 30 days.

V1. May 2018