Terms and Conditions
Introduction
These terms and conditions refer to the supply of goods by Long Barn Winchester Ltd, The Old Sheep Fair, Bishops Sutton Road, Alresford, Hampshire SO24 9EJ where the goods have been ordered by customers via the internet, email, post or telephone.
Contact Us
| POST | Long Barn, The Old Sheep Fair, Bishops Sutton Road, Alresford, Hants SO24 9EJ |
| EMAIL General enquiries: email orderline: | help@longbarn.co.uk orders@longbarn.co.uk |
| PHONE Mail order: Store and general enquiries: Lines open: | 01962 732099 01962 738684 Monday to Friday 9am to 5pm Saturday & Sunday 10am to 4pm |
Placing an order
When you (the customer) place an order you are making an offer to buy the goods you have specified at the price stated for those goods from us (Long Barn).
We will acknowledge your order by email to confirm that we have received your order. The confirmation will provide details of what you have ordered, the price that will be charged as well as the estimated dispatch and delivery information. This order acknowledgment is our acceptance of your order and at this point there will be a binding contract between you and us.
Our order acceptance will only cover the goods mentioned in it and may not cover all the goods you ordered. If this is the case then the offer you made for those additional goods will only be accepted when we send a further order acceptance.
We will acknowledge your order by email to confirm that we have received your order. The confirmation will provide details of what you have ordered, the price that will be charged as well as the estimated dispatch and delivery information. This order acknowledgment is our acceptance of your order and at this point there will be a binding contract between you and us.
Our order acceptance will only cover the goods mentioned in it and may not cover all the goods you ordered. If this is the case then the offer you made for those additional goods will only be accepted when we send a further order acceptance.
Price of goods
We try our best to display accurate and up to date prices, whether in our catalogues, on our websites or in store. However, because of the number of goods that we sell occasionally there are errors. We cannot state the definitive price until we send you the order acceptance.
If the price of goods is lower than expected then we will charge the lower price and dispatch the goods. If the price of goods is higher than expected we will ask for your confirmation that you wish to proceed with the order at this higher price.
Payment may be by any credit or debit card with the exception of American Express and will be taken on the day of dispatch.
The cost of postage and packing cannot be included in the total of customer expenditure where there is a promotional offer based on spend.
If the price of goods is lower than expected then we will charge the lower price and dispatch the goods. If the price of goods is higher than expected we will ask for your confirmation that you wish to proceed with the order at this higher price.
Payment may be by any credit or debit card with the exception of American Express and will be taken on the day of dispatch.
The cost of postage and packing cannot be included in the total of customer expenditure where there is a promotional offer based on spend.
Availability and dispatch of goods
We also do our best to ensure that all information on the website and in the catalogue is accurate and complete and we accept no responsibility for errors made.
The availability of goods is only an estimate and should not be relied on as definitive statements as to whether the goods you wish to purchase are actually in stock.
Certain products, due to their nature, may be in short supply. We aim to clearly indicate where this applies and early ordering is recommended.
Some goods are bespoke and made to order. These must be ordered by telephone where indicated on the website and in the catalogue.
Certain products, due to their nature, may be in short supply. We aim to clearly indicate where this applies and early ordering is recommended.
Some goods are bespoke and made to order. These must be ordered by telephone where indicated on the website and in the catalogue.
Delivery of goods
Any times and dates given for delivery of goods are only estimates and based on normal operating conditions. If there will be a substantial delay to your order then we will give you the option to cancel the order or allow you to choose alternative goods.
In the event that we cannot meet your order then any monies paid will be refunded. Although we would aim to deliver the goods in one installment we may deliver in one or more installments.
A signature will be requested on delivery. You can opt for delivery without a signature but you then accept the risk should any damage or loss occur as a result.
Our standard, express and premium delivery timescales and prices are applicable to the majority of addresses in the United Kingdom and in normal weather conditions.
Standard delivery is 5 to 10 working days and costs £5.95. Express delivery is 1 to 2 working days and costs £6.95 (order before 2pm). If you opt for Premium delivery and order before noon you can receive goods in the morning of the next working day at a cost of £10.95
There are some delivery restrictions for the following postcodes and areas. Please contact us if you would like a revised estimate for delivery times:
Delivery charges and timescales for bespoke products vary by product and will be available at the time of ordering.
We regret that we cannot deliver to destinations outside of the UK except by prior arrangement.
A signature will be requested on delivery. You can opt for delivery without a signature but you then accept the risk should any damage or loss occur as a result.
Our standard, express and premium delivery timescales and prices are applicable to the majority of addresses in the United Kingdom and in normal weather conditions.
Standard delivery is 5 to 10 working days and costs £5.95. Express delivery is 1 to 2 working days and costs £6.95 (order before 2pm). If you opt for Premium delivery and order before noon you can receive goods in the morning of the next working day at a cost of £10.95
There are some delivery restrictions for the following postcodes and areas. Please contact us if you would like a revised estimate for delivery times:
| BT– | V14 – IV28 | KW | PA61 – PA78 |
| AB37 – AB38 | IV30 – IV32 | LA15 – LA23 | PA80 – PA88 |
| AB44 – AB45 | IV36 | PA20 | PH17 – PH26 |
| AB53 – AB56 | IV40 – IV56 | PA21 – PA38 | PH30 – PH44 |
| CA18 – CA27 | IV7 | PA41 | PH49 – PH50 |
| HS1 – HS9 | IV9 – IV12 | PA42 – PA49 | TR21 – TR25 |
| IM | KA27 – KA28 | PA60 |
Delivery charges and timescales for bespoke products vary by product and will be available at the time of ordering.
We regret that we cannot deliver to destinations outside of the UK except by prior arrangement.
Returns and cancellation
You can cancel your order within 7 days of your receiving the goods. The seven day period starts on the day after you receive the goods. You must write and inform us of this cancellation within this period by email help@longbarn.co.uk or post and quote your order number.
If you wish to return the items, you must send them to us. You pay the cost of returning the items to us and take reasonable care to return them in the condition that they were sent to you. Please return the items to Mail Order Returns, Long Barn, The Old Sheep Fair, Bishops Sutton Road, Alresford SO24 9EJ.
We cannot take any responsibility for the items in transit and we recommend that you obtain a certificate of posting and ensure that the items are adequately insured.
We will refund or exchange the product within 30 days of your cancellation.
Perishable goods may not be returned.
If you wish to return the items, you must send them to us. You pay the cost of returning the items to us and take reasonable care to return them in the condition that they were sent to you. Please return the items to Mail Order Returns, Long Barn, The Old Sheep Fair, Bishops Sutton Road, Alresford SO24 9EJ.
We cannot take any responsibility for the items in transit and we recommend that you obtain a certificate of posting and ensure that the items are adequately insured.
We will refund or exchange the product within 30 days of your cancellation.
Perishable goods may not be returned.
Limitation of liability
If the goods we deliver are not what you ordered or are damaged or defective we shall have no liability to you unless you use reasonable efforts to notify us in writing by email help@longbarn.co.uk or post within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date in which you ordered them we shall have no liability to you unless you use reasonable efforts to notify us in writing by email to help@longbarn.co.uk or post within 40 days of the date in which you ordered the goods.
In either of these circumstances our only obligation to you will be to make good any shortage or non-delivery, replace or repair any goods which are damaged or defective or to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses.
These terms and conditions do not affect your statutory rights as a consumer.
Only the customer and Long Barn have any rights or liabilities under these provisions.
Long Barn and the customer are both governed by the law of England and submit to its jurisdiction.
If you do not receive goods ordered by you within 30 days of the date in which you ordered them we shall have no liability to you unless you use reasonable efforts to notify us in writing by email to help@longbarn.co.uk or post within 40 days of the date in which you ordered the goods.
In either of these circumstances our only obligation to you will be to make good any shortage or non-delivery, replace or repair any goods which are damaged or defective or to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses.
These terms and conditions do not affect your statutory rights as a consumer.
Only the customer and Long Barn have any rights or liabilities under these provisions.
Long Barn and the customer are both governed by the law of England and submit to its jurisdiction.
